Support
Thank you for using PetRecs. If you have a question, found a bug, or have a suggestion for a future feature, please get in touch — we read every message.
Email us at support@ardua.com
Common Questions
How do I add a pet?
Tap the + button on the main screen and fill in your pet's details.
The only required field is a name — everything else is optional.
How do treatment reminders work?
When you add a treatment with a recurring interval, PetRecs schedules a local
notification on your device for the next due date. Make sure notifications are
enabled for PetRecs in iOS Settings. After you log a treatment as given, the
reminder automatically advances to the next due date.
How do I attach a prescription or document?
When adding or editing a treatment or medical record, you can scan a document
with your camera, import from your Photos library, or import a PDF from Files.
My data disappeared after reinstalling — can I recover it?
PetRecs stores data on your device and, if iCloud sync is enabled, in your
personal iCloud account. If you reinstall and are signed into the same iCloud
account, your data should restore automatically within a few minutes. If you
had iCloud sync turned off, data cannot be recovered after a reinstall.
Does PetRecs work on iPad?
Yes — PetRecs runs on any iPhone or iPad running iOS 17 or later.
Privacy Policy
Last updated: March 2026
Your privacy matters. PetRecs is designed to keep your data yours — stored on your own device and, optionally, in your own iCloud account.
What data PetRecs stores
PetRecs stores the information you enter, including:
- Pet profiles (name, species, breed, date of birth, photos, etc.)
- Treatment and medication records
- Medical records and attached documents
- Weight entries and daily log notes
- Audio memos attached to log entries
All of this data is stored locally on your device using Apple's CoreData framework. Nothing is transmitted to our servers — we do not operate any backend or cloud infrastructure for PetRecs.
iCloud sync
If you have iCloud Drive enabled on your device, PetRecs uses Apple's CloudKit framework to sync your data across your own Apple devices (iPhone, iPad, Mac). This data is stored in your personal iCloud account and is subject to Apple's iCloud privacy policy. Ardua Inc. has no access to your iCloud data.
Data we do not collect
- We do not collect analytics or usage data
- We do not use third-party tracking or advertising SDKs
- We do not sell, rent, or share your data with any third party
- We do not have access to any data you enter in PetRecs
Notifications
PetRecs may request permission to send local notifications to remind you of upcoming treatments. These notifications are generated entirely on your device and do not involve any network communication.
Camera and Photos access
PetRecs may request access to your camera and photo library to let you attach photos or scan documents. Images are stored only on your device and in your iCloud account. They are never uploaded elsewhere.
Children's privacy
PetRecs does not knowingly collect any information from children under 13. The app contains no features directed at children.
Changes to this policy
If we make material changes to this privacy policy, we will update the date at the top of this page. We encourage you to review it periodically.
Contact
Questions about privacy? Email us at support@ardua.com.